Privacy Policy

1Introduction & Scope

2Personal Information We Collect

We collect personal information directly from you, automatically through your use of the Services, and from other sources. What we collect depends on how you use our Services and what you choose to provide.

Information You Give Us Directly

• Registration & account information. When you create a Kinspire account, we collect your name, email address, phone number, login credentials, and any profile information you provide. We may also ask about your child, including name or nickname, date of birth or age range, and developmental profile details.
• Onboarding & intake information. We collect information you share during onboarding — including your child's diagnosis, developmental history, specific challenges, goals, and any other context that helps us personalize your experience and build your Dawn Clinical Profile.
• Purchases & payments. When you subscribe or purchase Coaching Sessions, we collect your name, email, billing address, and payment information. Payments are processed by Stripe; we do not store full payment card numbers.
• Conversations with Dawn. When you interact with Dawn, the content of those conversations — including your questions, reflections, and responses — is collected to build and update your family's Clinical Profile and personalize your experience.
• Live session participation. When you attend a Support Group, Workshop, or Office Hours session, we may collect information you share during those sessions. Sessions may be recorded; you will be notified before recording begins.
• Coaching Session information. Information you share during 1:1 Coaching Sessions, including notes maintained by your coach, may be collected and used to update your Clinical Profile and improve your experience.
• Communications & support. When you contact us by email, phone, or chat, or respond to surveys, we collect and maintain records of those communications.
• Community content. If you participate in forums or community features, your username and any content you post may be visible to other Kinspire members.
• Surveys, quizzes & other requests. We may collect information you provide through surveys, quizzes, event registrations, and similar interactions.

Information We Collect Automatically

• Device & browser information. We may collect IP address, browser type, operating system, device type, unique identifiers, mobile advertising IDs, and similar information when you use our Services.
• Usage & activity data. We collect information about how you use the Services, including pages viewed, features used, links clicked, time spent, search queries, and other activity data.
• Location information. We may derive general location information from your IP address.

For more information about cookies and tracking, see Section 7.

Information from Other Sources

• Payment processors. Stripe provides us transaction confirmation data such as your name, amount paid, billing location, and plan chosen.
• Analytics providers. We receive aggregated usage and performance data from providers like Google Analytics.
• Single sign-on. If you log in using Google, we receive your name, email address, profile picture, and language preference from Google.
• Other members. Other Kinspire members may provide information about you, for example when purchasing a gift membership on your behalf.

3How We Use Personal Information

We collect and use personal information for the following purposes:

• Services & support. To create and maintain your account, provide and operate the Services — including Dawn, live sessions, and Coaching Sessions — and respond to your inquiries and support requests.
• Personalization. To build and update your Dawn Clinical Profile, tailor content and strategies to your family's specific needs and challenges, and personalize your experience across the Services.
• Analytics & improvement. To understand how members use the Services, evaluate and improve our content and features, conduct quality control and training, and develop new capabilities including AI model improvements.
• Communications. To send you information about the Services, updates, administrative notices (such as changes to our Terms or Policy), and other relevant communications.
• Marketing & promotions. To send newsletters, promotional emails, and other marketing content you have opted into. You may opt out at any time.
• Research & surveys. To administer surveys, quizzes, and questionnaires for market research or satisfaction purposes.
• Event management. To manage registrations and participation in Support Groups, Workshops, Office Hours, and other events.
• Safety & security. To protect the Services, detect and prevent fraud, unauthorized access, and misuse, and respond to legal disputes and claims.
• Legal compliance. To comply with applicable legal and regulatory obligations.
• Business operations. For auditing, accounting, recordkeeping, and general business functions, including in connection with mergers, acquisitions, or other transactions.

4How We Disclose Personal Information

We may disclose personal information in the following ways:

• Through the Services. Some information you provide — such as your username and community contributions — may be visible to other members, according to your account settings.
• Affiliates & subsidiaries. We may share information with our corporate affiliates and subsidiaries.
• Service providers & vendors. We share information with companies that perform services on our behalf, including payment processing (Stripe), email delivery, analytics (Google Analytics, Google Firebase), session recording, customer support, data hosting, and marketing.
• Marketing & analytics partners. We may share device identifiers, browsing data, and usage information with advertising networks and data analytics providers for marketing and service improvement purposes. See Section 7 for more.
• Business transfers. If Kinspire is acquired, merged, or involved in a similar transaction, we may transfer your information to the other company as part of that transaction.
• Legal compliance. We may disclose information to comply with applicable laws, respond to legal process (such as subpoenas or court orders), and respond to requests from law enforcement or governmental authorities.
• Safety & protection of rights. We may disclose information to protect the safety, rights, or property of Kinspire, our members, or others, including to prevent fraud or illegal activity.

We do not sell your personal information to third parties for monetary compensation.

5Aggregate & De-identified Information

We may use, disclose, and process aggregate and de-identified information — data that is no longer reasonably linked to an identified individual — for quality control, analytics, research, development, and other business purposes. Where we process de-identified data, we maintain and use it in de-identified form and will not attempt to re-identify it, except as necessary to assess the adequacy of our de-identification processes under applicable law.

6Dawn AI & Your Clinical Profile

(a) What Dawn Collects

Dawn builds your family's Clinical Profile through three sources of input:

• Clinical assessments — conversations and structured intake that build an understanding of your child's profile, needs, and strengths.
• Your conversations with Dawn — the questions you ask, challenges you describe, and reflections you share in chat.
• Live session insights — relevant information shared during Support Groups, Workshops, Office Hours, and Coaching Sessions that adds to your Clinical Profile over time.

(b) How We Use Dawn Data

Information collected through Dawn is used to:

• Build and continuously update your family's personalized Clinical Profile
• Generate tailored strategies, insights, and article recommendations
• Help your Kinspire clinician see the full picture before a Coaching Session
• Improve Dawn's underlying AI models and Clinical Profile accuracy — exclusively for the purpose of making the Service better for you and other families
• Conduct research and analysis to develop new features and improve family outcomes

(c) AI Training & Data Use

By using Dawn, you acknowledge and agree that Kinspire may use your interactions with Dawn — including conversation content, reflections, and profile data — to train and improve the underlying AI models and Clinical Profile engine. This use is exclusively for improving Kinspire's Services. All such use is governed by this Policy. We may transfer, store, and process data outside your region in accordance with applicable law.

(d) Deleting Your Clinical Profile

You may request deletion of your Clinical Profile and associated Dawn interaction history by contacting us at privacy@kinspireapp.com. Note that deletion of your Clinical Profile may affect the personalization and quality of your experience. Some de-identified data derived from your interactions may be retained for model improvement purposes even after deletion, as permitted by applicable law.

7Cookies & Tracking

We and our service providers use cookies, pixel tags, local storage objects, log files, and other similar technologies to automatically collect information about your browsing, activity, device, and interactions within our Services. We use this information to analyze and understand how members use the Services, identify and resolve bugs, assess and improve performance, and target advertising and content.

Types of Tracking Technologies

• Cookies. Alphanumeric identifiers stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can set your browser to block or notify you about cookies, but this may affect Service functionality.
• Pixel tags (web beacons). Tiny graphics embedded in pages or emails to track activity, count visits, measure campaign effectiveness, and tell us when emails have been opened.
• Local storage. A mechanism allowing us to cache certain data to enable faster page loading and associate your activity with your profile.
• Google Analytics. We use Google Analytics to evaluate usage of our Services. To opt out, install the Google Analytics Opt-out Browser Add-on. See Google's Privacy Policy for more.
• Google Firebase. We use Firebase for app authentication, analytics, push notifications, and crash reporting. See Firebase Privacy & Security for more.
• Cross-device tracking. We and our partners may use information collected about you to identify other devices you use to interact with the Services.
• Advertising. We work with advertising and marketing partners to personalize content and ads. These partners may use cookies and tracking tools to collect browsing data and serve you relevant content on Kinspire and other sites.

Do Not Track. We do not currently respond to browser-based "Do Not Track" signals. However, see Section 8 for other opt-out options, including Global Privacy Control.

8Your Privacy Choices

We make available several ways to manage your personal information and preferences:

• Account information. You may review and update your account information by logging in and visiting your account settings, or by emailing us at privacy@kinspireapp.com.
• Cookie settings. You can set your browser to block or alert you about cookies, or delete cookies at any time. Blocking cookies may affect some Service features. You may also adjust your tracking preferences in our cookie preference manager.
• Global Privacy Control (GPC). Our website responds to GPC signals. If we detect your browser is sending a GPC signal, we will treat it as a request to opt out of "sales" and "sharing" via cookies and tracking tools on our Site. Learn more at globalprivacycontrol.org.
• Ad choice programs. U.S. residents can opt out of targeted ads from participating companies at aboutads.info/choices (Digital Advertising Alliance). You may also download the DAA AppChoices tool for mobile devices.
• Marketing emails. You can opt out of marketing emails by clicking the "unsubscribe" link in any email we send. We may still send transactional and account-related emails.
• Text messages. You can opt out of text messages by replying STOP to any message we send.
• Push notifications. You can disable push notifications in your device's settings.
• Dawn Clinical Profile. See Section 6(d) for information on requesting deletion of your Clinical Profile.

9Children's Information

Kinspire's Services are designed for parents and caregivers (adults) — not for children to use directly. We do not knowingly collect personal information from children under the age of 13. We do, however, collect information about children (such as developmental history, diagnoses, and behaviors) when provided by a parent or caregiver in connection with using the Services. This information is used solely to personalize your family's experience and improve outcomes for your child.

We do not collect personal information from children under 16 without verifiable parental consent. If we discover that a child under 13 has provided us with personal information directly in violation of applicable law, we will delete it. If you believe your child's information has been collected inappropriately, contact us at privacy@kinspireapp.com.

10External Links & Features

The Services may contain links to third-party websites or features not operated by Kinspire. This Policy does not apply to those external sites. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before sharing any personal information. Once you leave our Services, we have no control over how your information is handled.

We may also maintain pages on social media platforms (Facebook, Instagram, etc.). When you interact with those pages, the platform's own privacy policy applies to their collection and use of your information.

11Security

We implement safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our infrastructure is hosted by Google Cloud; you can review their security practices at cloud.google.com/terms/cloud-privacy-notice.

Despite our efforts, no security measure is perfect or fully impenetrable. We cannot guarantee the absolute security of your personal information. If you have reason to believe your account or personal information has been compromised, please contact us at privacy@kinspireapp.com.

12Retention

Kinspire retains personal information only as reasonably necessary for the purposes described in this Policy. Specifically:

• We retain account information for as long as you have an active account with us.
• We retain transaction records as required for tax, accounting, and recordkeeping obligations.
• We retain information related to Dawn conversations and your Clinical Profile for as long as your account is active and for a reasonable period afterward to support continuity of service.
• We retain information as necessary to establish, defend, or protect our legal rights, defend against claims, and comply with legal obligations.

You may request deletion of your personal information as described in Section 8 and the state-specific sections below.

13Changes to This Policy

We review and update this Policy periodically to reflect changes in our practices or applicable law. When we update it, we will revise the "Last Updated" date above. If we make any changes that materially affect how we use your personal information, we will notify you — for example, by posting a prominent notice on our Services or sending you an email.

14Contact Us

If you have questions, concerns, or requests regarding this Policy or the handling of your personal information, please contact us:

Phone: (844) 695-4677

For dispute resolution, please refer to our Terms of Use. If you and Kinspire are unable to resolve a privacy dispute informally, disputes will be resolved under the rules of the American Arbitration Association as set forth in the Terms of Use.

15Additional Information for California Residents

Categories of Personal Information Collected

In the past 12 months, Kinspire has collected the following categories of personal information about California residents:

Sales & Sharing

We do not sell personal information in exchange for monetary compensation. We may "share" (as defined by the CCPA) certain technical information — such as IP address, digital identifiers, and usage data — with advertising and analytics partners for purposes of cross-context behavioral advertising. We do not sell or share sensitive personal information, and we do not sell or share personal information of individuals we know are under 16.

Your CCPA Rights

• Know / Access. The right to know what personal information we collect about you, the sources, our purposes, and the third parties to whom we disclose it — and to obtain a copy.
• Deletion. The right to request deletion of personal information we have collected about you.
• Correction. The right to correct inaccurate personal information we maintain about you.
• Opt-out of sale / sharing. The right to opt out of the "sale" or "sharing" of your personal information.
• Limit sensitive data use. We do not use or disclose sensitive personal information beyond the purposes authorized by the CCPA.
• Non-discrimination. We will not discriminate against you for exercising any CCPA right.

Submitting Requests

California residents may submit requests to know/access, correct, or delete personal information by emailing privacy@kinspireapp.com or calling (844) 695-4677. We will verify your identity before processing your request. Authorized agents may submit requests on your behalf with proof of authorization.

To opt out of sales/sharing via cookies and tracking tools, enable GPC in your browser or adjust your cookie preferences on our Site. To opt out of any other sales/sharing, email privacy@kinspireapp.com.

California Shine the Light

California residents may request information about personal information (if any) we share with third parties for their direct marketing use by emailing privacy@kinspireapp.com with a current California address and attestation of California residency.

16Additional Information for Colorado, Connecticut, Utah & Virginia Residents

Residents of Colorado (ColoPA), Connecticut (CPOMA), Utah (UCPA), and Virginia (VCDPA) have the following rights with respect to their personal data, subject to certain exceptions:

• To confirm whether we process your personal data and to access it
• To delete personal data you have provided or that we have obtained about you
• To correct inaccuracies in your personal data
• To opt out of the sale of your personal data, targeted advertising, and certain profiling
• To obtain a portable copy of your personal data in a readily usable format

To exercise any of these rights, email privacy@kinspireapp.com or call (844) 695-4677.

Appeal Process

Colorado, Connecticut, and Virginia residents may appeal if we refuse to act on a request. To file an appeal, email privacy@kinspireapp.com with "Privacy Appeal" in the subject line. We will respond within the timeframe required by applicable law.

17Additional Information for Other U.S. States

Texas (Texas Data Privacy and Security Act — TDPSA)

If you are a Texas resident, you have the right to: (i) confirm whether we process your personal data and access it; (ii) correct inaccuracies; (iii) delete personal data; (iv) obtain a portable copy; and (v) opt out of processing for targeted advertising, sale of personal data, or profiling in furtherance of decisions with significant effects. To exercise these rights, contact us at privacy@kinspireapp.com. If we decline to act on your request, you may appeal. If your appeal is denied, you may contact the Texas Attorney General at texasattorneygeneral.gov.

Florida (Florida Digital Bill of Rights — FDBR)

If you are a Florida resident, you have rights regarding your personal data under the FDBR, including the right to access, correct, delete, and obtain a portable copy of your personal data, and the right to opt out of the sale of your personal data and targeted advertising. To exercise these rights, contact us at privacy@kinspireapp.com.

Georgia

If you are a Georgia resident and Georgia has enacted a comprehensive consumer privacy law applicable to our processing, you may have rights to access, correct, delete, and obtain portable copies of your personal data. To exercise any applicable rights, contact us at privacy@kinspireapp.com.

New Hampshire (New Hampshire Privacy Act — NHPA)

If you are a New Hampshire resident, you have the right to: (i) access your personal data; (ii) correct inaccuracies; (iii) delete your personal data; (iv) obtain a portable copy; and (v) opt out of targeted advertising, the sale of personal data, and certain profiling. New Hampshire residents have the right to receive notice before sensitive data is processed. To exercise these rights, contact us at privacy@kinspireapp.com. If we deny your request or appeal, you may contact the New Hampshire Attorney General.

South Carolina

If you are a South Carolina resident and South Carolina has enacted a comprehensive consumer privacy law applicable to our processing, you may have rights to access, correct, delete, and obtain portable copies of your personal data. To exercise any applicable rights, contact us at privacy@kinspireapp.com.

Sensitive Personal Data — All States in This Section

To the extent required under applicable state law, we will obtain your consent before processing sensitive personal data about you. Depending on the applicable law, "sensitive" data may include information about mental or physical health, developmental conditions or diagnoses, racial or ethnic origin, religious beliefs, biometric data, and data about children. We process certain information about children to provide our Services as described in Section 9.

How to Exercise Your Rights

To submit a privacy request for any state covered in this section, contact us by email at privacy@kinspireapp.com or by phone at (844) 695-4677. We will verify your identity and respond within the timeframe required by applicable law. Authorized agents may submit requests on your behalf with proof of authorization. We will not discriminate against you for exercising any privacy right. As additional states enact privacy laws, we will update this Policy accordingly.

18Additional Information for UK, EEA & Swiss Residents

Legal Basis for Processing

For UK, EEA, and Swiss residents, processing of personal information is justified by one or more of the following legal bases:

• Contract performance — processing necessary to provide the Services you have requested or to take steps prior to entering into an agreement.
• Legitimate interests — processing in our legitimate interests (such as improving our Services, preventing fraud, or marketing to existing members), where those interests are not overridden by your rights.
• Legal obligation — processing required to comply with applicable UK, EEA, or Swiss law.
• Consent — where you have provided explicit consent to specific processing (e.g., marketing emails or certain cookie usage).

Your Rights

UK, EEA, and Swiss residents have the right to: access and receive a copy of their personal information; correct inaccurate or incomplete data; request erasure of personal information in certain circumstances; restrict processing; receive personal information in a portable format; object to processing based on legitimate interests or for direct marketing; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at privacy@kinspireapp.com. You also have the right to lodge a complaint with your local supervisory authority. UK residents may contact the ICO at ico.org.uk. EEA residents may contact their national data protection authority.

International Transfers

We are based in the United States. When we transfer personal information to the U.S. or other third countries, we take steps to ensure appropriate safeguards are in place — for example, by using Standard Contractual Clauses approved by the European Commission or the UK ICO. You may request documentation of these safeguards by contacting us at privacy@kinspireapp.com.